Enjoy yours holidays in Cuba whith Paraisonline Tours. 
Odl Havana, Varadero beach, Trinidad, Cayo Coco, Viñales, & other
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   Terms and Conditions to our services ( Please read carefully )

Paraisonlinetours.com s.a.

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When you book with Paraisonlinetours. s.a (www.paraisonlinetours.com) you are agree to the TERMS AND CONDITIONS stated on these pages. It is your responsibility, at the moment of booking, to check all details relating to penalties for cancellation and amendments and for all documents concerning the package. You must read and agree to them before booking  your holidays. Once a reservation has been made, the following terms and conditions will go into effect.

Final Payment

At the time of booking the full amount will be deducted from your credit card. Payment transactions are processed by our third party online payment processor and encrypted by a secure payment system certified.This technically secure environment ensures that credit card details cannot be intercepted and are not revealed to anyone other than to financial institutions required to process payment instructions from the customer.

Notice that the name to appear on your bank statement for your payment will be Paraisonlinetours s.a

Payment for your reservation should be made before the date indicated in the confirmation e-mail sent by Paraisonlinetours s.a.
If payments are not received within the specified period, Paraisonlinetours.com reserves the right to cancel your reservation.

Insurance

We recommend that all passengers purchase travel insurance at the time of booking since Paraisonlinetours.com does not take responsibility for health problems, unforeseen circumstances that travelers may incur, or damaged or lost baggage.

Cancellations

In the event of cancellation, please notify us immediately. Charges are billed as per the date the cancellation is received by Paraisonlinetours.com and are applicable on all products booked.

Paraisonlinetours.com reserves the right to resell any cancelled seats. If cancellation by one or more persons alters the room category, the remaining passengers will be held liable for the difference in cost.
Cancellation fees are applied in the same currency used to make your payment.

If we receive your written notification to cancel prior to 7 days before departure, your deposit will be return but you should pay the cost of the transaction . However, from 7 days onwards the following cancellation charges will apply. Certain travel arrangements cannot be changed after reservations have been made and any request for alteration will be treated as a cancellation.


          DAYS BEFORE
           PENALTIES
PENALTIES PER
NO SHOW
OR
WITHIN 24 HOURS OF THE
DATE OF ARRIVAL
Accommodation        7    1 night     1 or 2 night
Incentives        7     55%   3     75% 100%
Programs or City Tours        7     55%   3     75% 100%
Excursions & Transfer        7     55%   3     75% 100%


Paraisonlinetours.com will not pay compensation for changes made because of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks, technical problems with transport including mechanical and weather reasons, government action, closed or congested airports, and similar events beyond our control.

Proceeding with your reservation means you expressly accept such charges.

Changes Requested by the Client

Any change requested by the clients is subject to the cancellation penalty.
All changes are subject to the rates of the new products booked as per the original date of reservation. If a reservation is changed more than once then Paraisonlinetours.com reserves the right to increase the administration fees.


Indicated Pricing


All rates are in USA dollars (USD) unless otherwise stated. All payments you send through bank transfer to our account in Cuba will be the equivalent in USD to EUR or CAD. Paraisonlinetours.com reserves the right to change published prices without notice or to pass on government imposed taxes, transportation related fees or surcharges including but not limited to those for fuel price fluctuations and currency surcharges to the travelers. In the event that Paraisonlinetours.com decreases pricing, the revised rates are valid on new bookings only. Previously reduced rates may increase without notice, and is valid on new bookings only.

Documentation


It is the traveler's responsibility to obtain, at his/her own expense, all documentation required by the relevant authorities. Customs, airlines and immigration authorities reserve the right to allow traveler's entrance and/or exit to the country due to given circumstances. Paraisonlinetours.com shall not be responsible for any refund. It is also the traveler's responsibility to obtain the relevant information for traveling included but not limited to schedules, airlines and hotels.

Hotel Service


The quality of the hotels has been rated in accordance with the established standard of the destination and might be different from the standard in other countries. Service may be interrupted at any time for renovations, maintenance, or construction. Paraisonlinetours.com is an intermediary and shall not be responsible for quality or interruptions of service.

Brochure Description and Representation


All information and pictures contained on this site is posted in good faith but Paraisonlinetours.com cannot guarantee that it is completely free from inaccuracies and typographical errors and does not accept liability for any error or omission on this site.

However, since these are descriptive only, Paraisonlinetours.com shall not be responsible for any unforeseen changes, acts, omissions, breaches or negligence of any such suppliers or any damages or expenses resulting from the aforesaid.or loss of enjoyment. All photographs of the hotels are published as illustrations of the property only. Most hotels offer variety of rooms with differences in decor, size and location.

Links on the www.paraisonlinetours.com website to third party websites may exist for information purposes only. Such sites are independent from Paraisonlinetours.com, which is not responsible for and does not endorse the material contained therein.

Hotels and other suppliers of services on this site are independent businesses and not agents or employees of Paraisonlinetours.com.

Force Majeure

Paraisonlinetours.com shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to the traveler and/or traveling companions or group members, resulting from events beyond Paraisonlinetours.com's or a supplier's control, including but not limited to acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods, or acts or restraints imposed by government authorities.

Unused Services & Activities


Paraisonlinetours.com is not responsible for any unused portions of your hotel services or early checking-out, or for any unused portions of trip or tour services and shall not refund any money. Failure to redeem the tour components as per the pre-arranged times may result in the loss of that tour component and no money shall be refunded. Paraisonlinetours.com shall not be responsible for any activities or optional tours sold locally as Paraisonlinetours.com does not operate these services.

Hotel Overbooking

In the event that a hotel refuses to honor your reservation, Paraisonlinetours.com's only responsibility will be to relocate the passengers in other hotels of the same category or superior accommodations without compensation of any kind. Paraisonlinetours.com shall not be responsible for any inconvenience resulting from this change.

Special Request


Paraisonlinetours.com shall not be responsible for any requests not honored such as but not limited to ocean view, special meals, bedding. The hotel or airline may levy possible overcharges. Paraisonlinetours.com will not confirm any requests before departure.

Hotel Check In and Out


All hotels have assigned check in and out times. Early check in and late check out may require an extra payment, according to hotel conditions.

Specials


All applicable promotions must be reserved or requested at time of booking. For promotions such as but not limited to Honeymoon Special, proof of eligibility is required upon check-in.

Disabled Passengers


A disabled traveler must provide a doctor's certificate authorizing ability to travel. Paraisonlinetours.com shall not be responsible for the provision of any special requirement by persons who are either physically or mentally disabled, if not previously contracted. Many hotels are not equipped to handle disabled passengers, as a result, travel to these properties will be at the traveler's own risk.

Traveller's Responsabilities


The traveler agrees to adhere to the rules and laws of the country he/she is visiting. Should the traveler conduct him/herself  in a manner threatening to the supplier and/or other passenger(s), the supplier has the right to refuse service or  expel him/her  from the hotel. In this event, the traveler is responsible  for all costs and no refund shall be issued for any unused portions.

Tour Operator Responsabilities


Paraisonlinetours.com makes arrangements with independent companies and is not responsible for any acts or omissions on their behalf.  We reserve the right to refuse any booking and refuse any passenger as a member of these tours at any time.
No representative of any company is authorized to change or override the contract once a reservation is booked.

Complaints

If you have a complaint you must tell the accommodation reception/management immediately to enable them to take action to rectify the situation. Paraisonlinetours.com cannot be held responsible for any loss or damages caused by the acts, omissions or negligence of any third party supplier. You can as well, get in contact with Paraisonlinetours.com to assist you in resolving any issues you may come across with.

Indemnification

You agree to indemnify Paraisonlinetours.com  and its suppliers and any of their respective employees and agents from and against any claims, actions, demands, fines, damages or any other legitimate costs or expenses including but not limited to legal and accounting fees brought by you or your agents in excess of the liability outlined above, or by third parties as a result of your breach of this agreement or contravention of any laws or rights of a third party, or your use of this website.

Modification of Terms and Booking Conditions

Paraisonlinetours s.a reserves the right to modify these terms and conditions at any time without notice and you agree that your continued use of this site will be conditional upon the terms and conditions in force at the time of your use.

Age and Responsibility

You warrant that you are 18 years of age or over and have legal capacity to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site.

Contact Paraisonlinetours.com s.a                                                                                    

                                                                

   
 
Payment options: We Accept
Credit card (online through secure payment system), Bank transfer (BFI Bank in Cuba) visa mastercard Cuba travel guide Cuba holidays
or Cash in Cuba.
Paraisonline Tours is a travel agency that work directly with several hotelier companies to provides more than 160 hotels in Cuba, and offers you special discounts in
our most beautiful Cuban destinations
© 2011 Paraisonlinetours s.a, all rights are reserved.
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(535) 2926816
(535) 3964343
 
Address Office:
Miramar Trade Centre
Stgo building, ground floor
5ta Ave. e/ 76 y 78
Habana, Cuba.
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